1. Acceptance of terms
These Terms govern access to and use of the SignEasy software-as-a-service platform, including web and mobile applications, APIs, templates, signature workflows, support channels, and related documentation (collectively, the “Services”). By creating an account, logging in through a password or OAuth provider, or by using any part of the Services, you accept these Terms on behalf of yourself and any company or entity that you represent. If you do not agree, do not use SignEasy.
2. License grant & scope
SignEasy grants you a limited, revocable, non-exclusive, non-transferable license to access and use the Services for creating, managing, and storing agreements that you are legally permitted to sign. The license does not include resale, reverse engineering, or creating derivative services using SignEasy components.
3. Accounts, identity & profile data
You must maintain accurate profile information, including verified email addresses, legal name, physical address, identity document, and phone number. You are responsible for safeguarding your credentials and for all activity that occurs under your account, including any OAuth identities you link. SignEasy may suspend or terminate accounts that contain incomplete or inaccurate identity data.
4. Subscriptions & payments
Subscription tiers, storage limits, and agreement caps are described on the pricing page and in your Stripe customer portal. Fees are billed in advance and may be prorated according to Stripe’s policies. Paid subscriptions renew automatically until cancelled. Downgrading or cancelling may immediately limit access to stored agreements that exceed the new tier’s cap.
5. Permitted use & restrictions
- Do not upload unlawful, defamatory, infringing, or deceptive content.
- Do not attempt to bypass authentication, rate limits, or signature safeguards.
- Do not use SignEasy to provide competing signature services.
- Comply with all applicable export, consumer protection, privacy, and e-signature regulations.
6. Data protection & retention
SignEasy stores agreements, audit logs, and signature data in encrypted databases and GridFS storage. Personal data is processed according to our privacy practices and GDPR commitments. You are responsible for obtaining consent from signers and for honoring data subject requests (export, deletion, or retention limits). You may trigger exports or deletions through in-product tools or by contacting support.
7. Intellectual property
All software, templates, trademarks, and documentation remain the property of SignEasy or its licensors. You retain all rights to agreements and content you submit. By uploading materials, you grant SignEasy a limited license to host and process that content solely to provide the Services.
8. Confidentiality
Each party may access confidential information of the other (including agreements, pricing, product plans, or business data). The receiving party must protect that information with the same care it uses for its own confidential data and may only use it to fulfill this EULA. Obligations continue for three (3) years after disclosure, except for trade secrets which remain protected until they become public.
9. Third-party services
SignEasy integrates with Google, Amazon, Mailjet, Stripe, and other third parties. Their terms govern your use of those integrations. SignEasy is not responsible for outages or data loss caused by third-party providers, but will make commercially reasonable efforts to notify you of material incidents.
10. Warranties & disclaimers
The Services are provided “as is” and “as available.” To the maximum extent permitted by law, SignEasy disclaims all warranties, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. SignEasy does not guarantee: (a) uninterrupted service; (b) error-free templates or workflows; (c) legal sufficiency or enforceability of any agreement; (d) availability or integrity of stored files; or (e) compliance of your agreements with jurisdiction-specific requirements. You are solely responsible for verifying that any document, workflow, or signature collected through the Services meets your legal, regulatory, and business needs.
11. Limitation of liability
To the fullest extent permitted by law, SignEasy’s aggregate liability for any claim arising out of or relating to the Services is limited to the fees paid by you in the twelve (12) months preceding the event giving rise to the claim, or €50 if you use the free tier. SignEasy has no liability whatsoever for indirect, incidental, consequential, exemplary, punitive, or special damages, lost profits, lost revenues, business interruption, loss or corruption of data, inaccurate or incomplete agreements, unauthorized access caused by compromised credentials, or your failure to maintain independent backups, even if advised of their possibility.
12. Indemnification
You will indemnify and defend SignEasy against claims arising from (a) content you submit, (b) your breach of this EULA or applicable law, or (c) disputes between you and third-party signers. SignEasy will provide prompt notice of any claim and reasonable cooperation at your expense.
13. Suspension & termination
SignEasy may suspend or terminate access if you violate this EULA, fail to pay fees, or create security risks. Upon termination you must stop using the Services, and SignEasy may delete stored data after any applicable retention window. You are responsible for exporting agreements prior to closure.
14. Governing law & disputes
This EULA is governed by the laws of Luxembourg, without regard to conflict-of-law rules. The parties consent to exclusive jurisdiction in the state and federal courts located in Luxembourg City, Luxembourg. The United Nations Convention on Contracts for the International Sale of Goods does not apply.
15. Updates
SignEasy may update this EULA from time to time. Material changes will be notified through email or in-app notices. Continued use of the Services after the effective date constitutes acceptance of the updated terms.
16. Data retention & backups
SignEasy retains agreements according to your active subscription tier and applicable law, but does not provide guaranteed archival, disaster recovery, or legal record-keeping services. You are solely responsible for exporting, backing up, and independently storing every agreement, audit log, or attachment that you wish to preserve. SignEasy bears zero liability for loss, corruption, delayed delivery, or accidental deletion of data, regardless of cause.
17. Service interruptions & force majeure
Scheduled maintenance, emergency updates, third-party outages (including Stripe, Google, Amazon, or hosting providers), force majeure events, or acts beyond SignEasy’s reasonable control may temporarily or permanently impact availability of the Services. Such events do not constitute a breach, and SignEasy is not liable for any resulting damages. SignEasy may throttle or suspend access to protect the Services or comply with law.
18. Entire agreement
These Terms (including any order forms, pricing pages, and incorporated policies) constitute the entire agreement between you and SignEasy concerning the Services and supersede all prior discussions or agreements. If any provision is held unenforceable, the remaining provisions remain in full force.
Contact
Questions about this EULA can be sent to legal@signeasy.mobi.